Refund Policy

Refund & Returns Policy

We do not allow returns or refunds for items purchased in our retail location for Moore Art Gallery.

For online purchases our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as prints, framed prints and print on demand merchandise.

Additional non-returnable items:
* Gift cards
* Downloadable items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via our support desk - https://www.Moore.art/support

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns Procedure

If you need to return an item first contact our support desk to notify you are doing so at https://www.Moore.art/support and organise to ship the item back to the artist you purchased from in the original packaging. No returns are possible until the item is received back to the artist in good order.

Shipping

To return your product, you should mail your product back to the artist you purchased from. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.